Terms of Use

Thank you for participating in the customer trials offered by myCareBase Solutions Inc. (“myCareBase”). Please review these Terms of Use ("Agreement") thoroughly. This Agreement is a legal agreement between you and myCareBase. By accepting to participate in the customer trials, you agree to these terms.

A. GENERAL TERMS

1. AGREEMENT

These Terms of Use (the “Agreement”) describes the terms governing your use of myCareBase’s online marketplace platform and care management tools, including all content, updates and new releases, (collectively, the "Services"). It includes by reference:

  • myCareBase's Privacy Policy provided to you or available on the company’s website. Please read our Privacy Policy as it relates to the collection of data from you, how we use your data, and how we process your data.
  • Any terms provided separately to you for the Services.

2. YOUR RIGHTS TO USE THE SERVICES

2.1 The Services are protected by copyright, trade secret, and other intellectual property laws. myCareBase retains all right, title and interest in the Services, including without limitation all software used to provide the Services and all graphics, user interfaces, logos, and trademarks. You are only granted the right to use the Services and only for the purposes described by myCareBase. myCareBase reserves all other rights in the Services. Until termination of this Agreement, and as long as you comply with these agreements, myCareBase grants to you a limited, nonexclusive, non-transferable right and license to use the Services.
2.2 You agree not to use, nor permit any third party to use, the Services or content in a manner that violates any applicable law, regulation or this Agreement. You agree you will not:

  • Provide access to or give any part of the Services to any third party.
  • Reproduce, modify, copy, deconstruct, sell, trade or resell the Services.
  • Make the Services available on any file-sharing or application hosting service.
  • Directly or indirectly extract data from any part of the Services, whether through use of an automated system or software, and whether operated by a third party or otherwise (screen scraping, data scraping or web scraping).
  • Engage in any activity that interferes or disrupts or imposes undue burdens on the Services.
  • Reverse-compile or decompile, analyze, reverse-engineer, reverse-assemble or disassemble, unlock or otherwise attempt to discover the source code or underlying algorithms of the software or modify, adapt, translate or create any derivative works of the software code or merge the software into any other software.

2.3 You must be over the age of 18 to use the Services.  You represent that you are over the age of 18.  Any additional permissions or requirements in connection with your use of the Services may be set by the person inviting you to join.

3. USE WITH YOUR MOBILE DEVICE

Use of these Services may be available through a compatible mobile device, the Internet, and may require software. You agree that you are solely responsible for these requirements, including any applicable changes, updates and fees as well as the terms of your agreement with your mobile device and telecommunications provider.
MYCAREBASE MAKES NO WARRANTIES OR REPRESENTATIONS OF ANY KIND, EXPRESS, STATUTORY OR IMPLIED AS TO:

  1. THE AVAILABILITY OF TELECOMMUNICATION SERVICES FROM YOUR PROVIDER AND ACCESS TO THE SERVICES AT ANY TIME OR FROM ANY LOCATION;
  2. ANY LOSS, DAMAGE, OR OTHER SECURITY INTRUSION OF THE TELECOMMUNICATION SERVICES; AND
  3. ANY DISCLOSURE OF INFORMATION TO THIRD PARTIES OR FAILURE TO TRANSMIT ANY DATA, COMMUNICATIONS OR SETTINGS CONNECTED WITH THE SERVICES.

4. CONSENT

4.1. Third party Personal Data. If you are providing personal data belonging to a third party, you agree that you have either provided the owner of such personal data notice or received permission from the owner of such personal data, as required by applicable law, for us to use and store the data in accordance with our Privacy Policy.

5. PERSONAL INFORMATION

You can view myCareBase's Privacy Policy provided with the Services and on the website for the Services. You agree to myCareBase’s Privacy Policy, and any changes published by myCareBase. You give myCareBase permission to combine identifiable and non-identifiable information you enter or upload to the Services with that of other users to produce aggregated, non-identifiable data, to improve myCareBase services. 

Other than as provided in the Privacy Policy, myCareBase will not access, process or use any personal information provided by you (the “Content”) other than as necessary to provide the Services.  myCareBase will not intentionally grant any third party access to your Content, except subcontractors that are subject to a reasonable non-disclosure agreement. 

6. CONTENT

6.1  You are responsible for all Content uploaded, posted or stored through your use of the Services. You grant myCareBase a worldwide, royalty-free, non-exclusive license to host and use any Content provided through your use of the Services. You agree not to use, nor permit any third party to use, the Services to upload, post, distribute, link to, publish, reproduce, engage in or transmit any of the following, including but not limited to:

  1. Illegal, fraudulent, defamatory, obscene, pornographic, profane, threatening, abusive, hateful, harassing, offensive, inappropriate or objectionable information or communications of any kind;
  2. Content that would impersonate someone else or falsely represent your identity or qualifications, or that constitutes a breach of any individual's privacy;
  3. Investment opportunities, solicitations, chain letters, pyramid schemes, other unsolicited commercial communication or engage in spamming or flooding;
  4. Virus, trojan horse, worm or other disruptive or harmful software or data; and
  5. Any information, software or Content which is not legally yours and without permission from the copyright owner or intellectual property rights owner.

6.2 myCareBase may freely use feedback you provide. You agree that myCareBase may use your feedback, suggestions, or ideas in any way, including in future modifications of the Services, other products or services, advertising or marketing materials. You grant myCareBase a perpetual, worldwide, fully transferable, sublicensable, non-revocable, fully paid-up, royalty free license to use the feedback you provide to myCareBase in any way.

7. ACCOUNT MANAGEMENT

7.1 You will need to open an account to access the Services. You agree not to enter any false or misleading information when signing up for an account. By opening an account you warrant and represent that you are over the age of 18 years.

7.2 You may close your account or cancel the Services at any time. Cancellation of your account will result in termination of access to the Services including any data stored. Please contact myCareBase regarding how to download your data before you cancel your account.

7.3 You will manage your passwords and accept updates. You are responsible for securely managing your password(s) for the Services and to contact myCareBase if you become aware of any unauthorized access to your account. The Services may periodically be updated with tools, utilities, improvements, third party applications, or general updates to improve the Services. You agree to receive these updates.

8. DISCLAIMER OF WARRANTIES

8.1 YOUR USE OF THE SERVICES, SOFTWARE, AND CONTENT IS ENTIRELY AT YOUR OWN RISK. EXCEPT AS DESCRIBED IN THIS AGREEMENT, THE SERVICES ARE PROVIDED "AS IS." YOU ACKNOWLEDGE AND AGREE THAT HOSTING DATA ONLINE INVOLVES RISKS OF UNAUTHORIZED DISCLOSURE OR EXPOSURE AND THAT, IN ACCESSING AND USING THE SYSTEM, YOU ASSUME SUCH RISKS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MYCAREBASE, ITS AFFILIATES, AND ITS THIRD PARTY PROVIDERS, LICENSORS, DISTRIBUTORS OR SUPPLIERS (COLLECTIVELY,"SUPPLIERS") DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY THAT THE SERVICES ARE FIT FOR A PARTICULAR PURPOSE, TITLE, MERCHANTABILITY, DATA LOSS, NON-INTERFERENCE WITH OR NON-INFRINGEMENT OF ANY INTELLECTUAL PROPERTY RIGHTS, OR THE ACCURACY, RELIABILITY, QUALITY OR CONTENT IN OR LINKED TO THE SERVICES. MYCAREBASE AND ITS AFFILIATES AND SUPPLIERS DO NOT WARRANT THAT THE SERVICES ARE SECURE, FREE FROM BUGS, VIRUSES, INTERRUPTION, ERRORS, THEFT OR DESTRUCTION. IF THE EXCLUSIONS FOR IMPLIED WARRANTIES DO NOT APPLY TO YOU, ANY IMPLIED WARRANTIES ARE LIMITED TO 60 DAYS FROM THE DATE OF PURCHASE OR DELIVERY OF THE SERVICES, WHICHEVER IS SOONER. SOME PROVINCES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM PROVINCE TO PROVINCE.

8.2 MYCAREBASE, ITS AFFILIATES AND SUPPLIERS DISCLAIM ANY REPRESENTATIONS OR WARRANTIES THAT YOUR USE OF THE SERVICES WILL SATISFY OR ENSURE COMPLIANCE WITH ANY LEGAL OBLIGATIONS OR LAWS OR REGULATIONS. 

8.3 Online services may experience from occasional disruptions and outages, and myCareBase is not liable for any disruption or loss you may suffer as a result. In the event of an outage, you may not be able to access the Services or retrieve information within your account. We will strive to restore the Services as quickly as possible in the event of an outage.

8.4 myCareBase is not responsible or liable for any losses resulting in a disruption of the Services due to circumstances out of myCareBase’s control such as acts of God, labour disputes, malicious damage, terrorist activity, accidents or compliance with any government order. myCareBase will strive to minimize the impact of any such external event.



9. LIMITATION OF LIABILITY AND INDEMNITY

LIMITATION OF LIABILITY AND INDEMNITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE ENTIRE LIABILITY OF MYCAREBASE, ITS AFFILIATES AND SUPPLIERS FOR ALL CLAIMS RELATING TO THIS AGREEMENT SHALL BE LIMITED TO THE AMOUNT YOU PAID FOR THE SERVICES DURING THE TWELVE (12) MONTHS PRIOR TO SUCH CLAIM. SUBJECT TO APPLICABLE LAW, MYCAREBASE, ITS AFFILIATES AND SUPPLIERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: (A) INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES; (B) DAMAGES RELATING TO FAILURES OF TELECOMMUNICATIONS, THE INTERNET, ELECTRONIC COMMUNICATIONS, CORRUPTION, SECURITY, LOSS OR THEFT OF DATA, VIRUSES, SPYWARE, LOSS OF BUSINESS, REVENUE, PROFITS OR INVESTMENT, OR USE OF SOFTWARE OR HARDWARE THAT DOES NOT MEET MYCAREBASE SYSTEMS REQUIREMENTS. THE ABOVE LIMITATIONS APPLY EVEN IF MYCAREBASE AND ITS AFFILIATES AND SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS AGREEMENT SETS FORTH THE ENTIRE LIABILITY OF MYCAREBASE, ITS AFFILIATES AND YOUR EXCLUSIVE REMEDY WITH RESPECT TO THE SERVICES AND ITS USE.
You agree to indemnify and hold myCareBase and its affiliates and Suppliers harmless from any and all claims, liability and expenses, including reasonable attorneys' fees and costs, arising out of your use of the Services or breach of this Agreement (collectively referred to as "Claims"). myCareBase reserves the right, in its sole discretion and at its own expense, to assume the exclusive defense and control of any Claims. You agree to reasonably cooperate as requested by myCareBase in the defense of any Claims.

10. CHANGES

We reserve the right to change this Agreement at any time, and the changes will be effective when posted through the Services, on our website for the Services or when we notify you by other means. We may also change or discontinue the Services, in whole or in part. Your continued use of the Services indicates your agreement to the changes.

11. TERMINATION

myCareBase may immediately, in its sole discretion and without notice terminate this Agreement or suspend the Services if you fail to comply with this Agreement or if you no longer agree to receive electronic communications. Upon termination you must immediately stop using the Services. Sections 2.2, 3 through 13 will survive and remain in effect even if the Agreement is terminated.

12. GOVERNING LAW

The Province of British Columbia and the federal laws of Canada govern this Agreement without regard to its conflicts of laws provisions. You agree to the exclusive jurisdiction of the Province of British Columbia. myCareBase does not represent that the Services are appropriate or available for use in all countries. You are accessing the Services on your own initiative and you are responsible for compliance with all applicable laws.

13. GENERAL

This Agreement is the entire agreement between you and myCareBase and replaces all prior understandings, communications and agreements, oral or written, regarding its subject matter. If any court of law, having the jurisdiction, rules that any part of this Agreement is invalid, that section will be removed without affecting the remainder of the Agreement. The remaining terms will be valid and enforceable. 

FOR FAMILY CAREGIVERS:

14. FEES AND PAYMENTS

14.1 myCareBase charges for use of the Services. Based on the type of account or plan chosen, myCareBase will bill fees on a recurring or as incurred basis and will process payment on the credit card given by you. The prices stated exclude any applicable taxes. We may suspend or terminate any account for lack of payment. Such suspension or termination will result in termination of ability to access the Content and the Services.

14.2 myCareBase may offer free trials of subscriptions and other products or services. After your free trial ends, your paid subscription will begin and myCareBase will automatically process payment from you for each renewal period until cancellation.

14.3 By providing myCareBase with a payment method, you (a) represent that you are authorized to use the payment method provided and that any payment information you provide is accurate and true; and (b) authorize myCareBase to charge the fees associated with the plan chosen by you and carry out the payment transaction through the payment method you chose.

14.4 Unless otherwise provided by law, all purchases of our Services are final and non-refundable.

FOR PAID CAREGIVERS:
USE OF THE ONLINE MARKETPLACE


15. You, as a paid caregiver, agree to use the Services with all clients that you are introduced to through the Services. Specifically, you will use the Services for all communication, clock-in and clock-out of shifts, and documentation of task completion during your client shifts.

16. The personal information you provide to myCareBase to create your profile will be published on our online marketplace. This information will be available to myCareBase users who are looking for a caregiver. For more information visit our Privacy Notice at www.mycarebase.com. myCareBase agrees to include your profile on the online marketplace so long as you remain in good standing with myCareBase’s pre-screening requirements. These requirements include the following and are subject to changes made by myCareBase from time to time, provided that any changes in these requirements will be communicated to you.
- an annual criminal background check,
- compliance by you with the terms of use for the Web Application.

17. You agree to keep your profile up to date on the online marketplace, particularly relating to scheduling availability and new training, experience qualifications or certifications.
18. Prospective clients will message candidates through the online marketplace from time to time as they search for a caregiver to hire. If you receive any such message, you agree to make reasonable efforts to respond promptly.

NATURE OF RELATIONSHIP

19. You agree that there is no employment relationship between you and myCareBase. The parties intend that you will become employed by the client that engages you through the online marketplace.

20. If, at any time during the employment between you and the senior or family that employs you, you agree to a different rate of pay than what was originally set, you agree to inform myCareBase immediately.

21. You may cancel your account at any time. Cancellation of the account will result in removal of your profile and termination of access to the Services and all of its functionality and features, including access to information relating to the clients with whom you were using the Services.

© Copyright 2019 myCareBase Solutions Inc.

Limited Time
Special Promotions
20% off on Home Care Services
Free Care Management Tools